Customer Engagement with Feedback Comments
As a business owner the pulse of your customers plays a large role in the ultimate success and at times failure of your business. It can help with decision making about product or service offerings (current or future), about the staff, and/or about the location. Consumers have an opinion; consumers love when their opinion is given value, and therefore; love businesses that value their opinion. When a consumer loves your business, we can agree that you have then acquired a loyal customer. If we could show you a way to turn more casual consumers into loyal customers through customer engagement and feedback comments, would that interest you? If so, request an invite now.REQUEST AN INVITE!
The FEEDBACC Rack
A feedback survey is free marketing, and there is no business out there that doesn't benefit from free marketing. When customer feedback is good, it can be used in different ways, such as testimonials that strengthen your credibility and that of your products or services.Posted on April 09, 2013
Customer Feedback Comments Are Good For BusinessA good feedback comment is one which is only influenced by the quality of services offered by the staff and not by their persuasion. When the manager or owner knows in real time that his customer was facing such a problem, it can be rectified immediately. When a problem is new, it's easier to find a solution.Posted on April 02, 2013
Make Good Use Of Customer Engagement And Feedback SurveysCustomer engagement has been the key to the marketing magic of many famous companies, as it is devised to come to terms with social, market and technological developments. For a business to prosper, the customer plays a pivotal role. Their feedback is valuable, and every company should provide a way of gaining feedback from their clients.Posted on March 26, 2013
Customer Engagement ServicesCustomer engagement is becoming one of the most essential customer interaction methods used in the world today. It not only relies on the customer asking questions, and your reply, but it also involves initiating a discussion about a product and waiting for feedback. In today's world most customer engagement is done online, in order to reach as many customers as possible, which enables companies to market to a wide area of consumers.Posted on March 19, 2013
Features & Specs
It’s Happening NOW! Learn about your customer’s experience, while they are in the experience. FEEDBACC is a real time customer engagement and feedback comment platform that allows your customers to tell you how they feel while they are feeling it. It allows them to tell you exactly what they liked or didn’t like about their time spent in your establishment.
Qualitative & Quantitative Feedback Surveys are great tools for collecting quantitative data and tools such as Facebook and Twitter are great for collecting qualitative data. FEEDBACC combines the best of both worlds. You no longer need to hunt down twitter comments and entice people to “find us on Facebook”.
Anonymous Many customers tend to shy away from giving open criticism about a business because they do not desire their name or face to be attached to the negativity. Instead of giving you honest feedback comments, a customer will often say their experience was “good” or “fine” to your face and secretly wish the place would burn to the ground in the night. You now have an option that allows your customers to comment openly without the stigma of being labeled.
Customizable Whether your business seeks customer feedback comments about one item or many, FEEDBACC can easily be tailored to fit ANY SIZE organization, and any scenario. For example, a restaurant could allow for general store comments, comments about individual wait staff, and even comments about menu items. Options are literally LIMITLESS.
Expanding FEEDBACC is currently available as a web portal, accessible by scanning a QR code with a smart phone. Future additions to the service include but are not limited to a greater depth of analytics and reporting, and a Smartphone App that will allow for customer registrations, coupons, points, etc.